What is a Happiness Code?
A happiness code is an OTP that customers receive on their phone or email at the time of service. If they are satisfied with their experience, they can share the code with the field executive. Thus called the Happiness Code.
Why is the Happiness Code Important?
The Happiness Code is important in field operations management because it:
- – Gives insights into customer satisfaction
- – Works as proof of delivery
How Does Happiness Code Improve Field Operations?
Happiness codes are an additional feature extended through TrackoField because with it:
- – Managers assess executives’ performance
- – Business gets data to improve customer relations